Price Freeze Guarantee

The price at which you sign up is the price you pay for the duration of your account with Heart Internet - we guarantee you will never pay any more.

Cancel Anytime

No contracts to sign and no minimum terms, simply contact customer services if you wish to cancel your account. Please note that pro-rata refunds are not given for yearly hosting accounts that are cancelled midway through the year.

 

Our Facilities

The Host me Global data centre offers a secure, resilient environment for our web hosting platform. Based in a secure facility the data centre is built to an N+1 specification, so that if any particular service fails - e.g. electricity or air conditioning - another backup service automatically takes over the failed service's job.

Power

Dual power feeds enter the building at different points and Uninterruptible Power Supplies (UPS) ensure that all power to the server area is clean and spike free. In the event of a power outage the UPS can take the entire data centre load for up to five minutes. However within 20 seconds our redundant generators are able to indefinitely take on the entire data centre load.

Security

Our data centre is manned 24 hours a day, 7 days a week, so that if anything goes wrong engineers can respond quickly and effectively to the problem.

Access to our data centre is via a master access list using Smart Card authentication. Access to the data centre is by authorisation only.

CCTV operates throughout the facility.

Cooling & Fire Suppression

The temperature of the data centre is kept at a steady 20^oC to allow optimum equipment performance.

Our fire detection system monitors the room for any sign of fire and allows operators to respond to such a situation using a variety of fire suppression techniques.